FAQ

Blind Service FAQ

DROP OFF VS. IN HOME SERVICE?

Others offer to come to your home to clean your blinds. Here are some things to consider before making that decision.

How do they dry their blinds before they bring them back into your home?

  • They don’t. They shake off the water and then they hang them back in the window.

Can I get rust if the water sits in my window?

  • YES! We hang our blinds on an angle during the drying process. This will illuminate any chance of water causing rust. IF it takes us 3-5 hours to dry, how can they guarantee that those blinds will be dry when they bring them back into your home?
  • We allow the blinds to hang and dry for about 3-5 hours depending on the weather. Then we pull them down and wrap them up for you to come and pick them up.

In Home Service costs, more

  • You are paying them to do the work of pulling the blinds out of the window and re-hang them. See the next tab for helpful hints to save you time and A LOT of money!
  • If you want to save a lot of money and get the same results or EVEN better results with saving about ½ the cost, give us a try.

Do you offer in home service?

  • No, we have never thought about going through the cost of buying a truck and all the equipment it would take to offer in home service.
  • The price that we would have to charge to pay for all the extra costs, becomes not affordable. Compare yourself, and see if it’s worth the difference.
  • We can clean your blinds better than in home service. We clean our blinds in a controlled environment and most important, our process can take up to 3-6 hours to completely get your blinds cleaned and dried. They will spend nearly half that time!
HELPFUL HINTS TO REMOVE YOUR BLINDS?

We had a 65-year-old lady tell us that “if she can do it, everyone can!”

  • Believe it or not, taking down the blinds is easier than you think. We have developed a great tool. See below and you can download a great resource to walk you through the entire process.
  • The first few blinds that you will take down, will take you a bit longer. As soon as you do a few then you will get the hang of it, and the rest will be a breeze.
  • The great thing, you are saving yourself a lot of money!

CLICK HERE to see a step by step instructional video.

CLICK HERE to download our helpful hints document.

HOW CAN I GET MY BLINDS CLEANED FOR FREE?

Great Question!

  • We know the power of a great referral, so we are taking it a step further! We offer you a way to earn something for nothing. Just tell your friends and family about our services and when they come we will credit your account 10% of what they spend toward future cleaning!
  • Just make sure you tell them to mention your name, when we ask them how they heard about Rally’s.

How long do my credits last?

  • Your credits NEVER EXPIRE…so keep telling your friends and we will keep track of it for you!
HOW/WHERE DO I BRING MY BLINDS TO GET CLEANED?

We do everything by appointment only

  • To offer the best possible price to our customers, we limit the amount of days that we clean blinds.
  • We offer same day or next day service, meaning.

Same Day

  • Bring the blinds into us in the morning, and they will be ready later in
    the same day.

Next Day Service

  • You can bring them into us on a certain day, then they will be ready the
    following day for pick up.

We prefer that you to call us at to schedule a time. We like to make sure that we verify the type of blinds you have so we can provide the accurate pricing.

Once you make an appointment we will send you a confirmation email that includes the exact locations of where to bring your blinds in.

HOW LONG DOES THE CLEANING PROCESS TAKE?
  • We understand the blinds give you privacy and that you don’t want to be in a fish-bowl.
  • When you make an appointment just make sure to mention that you want same-day service if this is important to you.
  • Don’t worry, we are always on time! Just be sure to schedule your appointment and we will be ready for you each and every time!
WHERE ARE YOU LOCATED?
  • We are located in Saratoga Springs. Since we are by appointment only, we don’t disclose the address until you make an appointment. At that time we will provide you with all the details on where to take them.
  • If you are coming from the Salt Lake area it is best to take Bangeter to Redwood Road, then go South on Redwood until you get to Utah Lake.
  • If you are coming from Utah County, just take one of the many roads that will connect you to Redwood Road, and head south to the beginning of Utah lake.
HOW ARE OUR PRICES DIFFERENT THAN OTHERS?
  • We like to make it very simple and easy. Others charge you by the size or by how many ladders you have. Then they will charge you more if you have a blind that is heavier.

Our pricing is simple

  • As long as your blinds is under 6 feet in the width and 6 feet in the height, it’s our flat rate.
  • As long as your blinds can be immersed into our machine, then we charge the best price.

We clean all types of blinds

  • We clean all types of blinds and can give you pricing. If you need help determining what type of blind you have, just call us!
WHY ARE YOUR PRICES SO MUCH BETTER THAN OTHERS?
  • We are glad that you have determined this. We pride ourselves on our customer service, and since we have very low overhead we can offer the prices we do.
  • We are owner operated, with no employees.
  • We have very low overhead, meaning we pass the savings on to you!
  • We don’t have to spend a lot of money on advertising. Most of our business is repeat and referral customers. This means you are not paying for us to advertise as your testimonials are more effective.
WHY SHOULD I CHOOSE RALLY’S?
  • We use the Ultrasonic Blind Cleaning method.
  • We are owner operated.
  • We believe in customer service. Please visit ksl.com and search “Rally’s Blind Cleaning” and you will see all our customer reviews.
  • We have been doing this for over 15 years and understand the process and take pride in offering the best service.
  • We clean in a controlled environment. Not like a mobile service with the wind and dust blowing around.
  • We completely finish your blinds before you return to pick them up. Meaning that your blinds are dried and looking sparkly clean when we give them back to you.
WHY USE ULTRASONIC VS. OTHER METHODS?
  • Ultrasonic is the fastest, easiest and most effective way to clean your blinds, shades and more.
  • Simply power spraying or dipping them in a tub cannot have the same affect.
  • Our state of the art ultrasonic machine cleans with sound wave technology in a soapy bath of specially formulated cleaning solution. It is then rinsed with a spot free drying agent before hanging to dry.
  • It sanitizes, deodorizes and restores the luster and brightness to your blinds and shades.
  • It removes dirt, dust, grease, soot, smoke damage, nicotine and pollen as well as other allergen accumulators.
  • Ultrasonic cleaning helps prevent static and dust build-up.

New Blinds FAQ

How do you compare to big box stores?

That has 2 answers:

In the box on the shelf blinds

  • They offer products that are called Faux wood blinds, they are plastic, and very cheap. They use a machine to cut down the width, then when you get home you have to shorten the blind by removing slats. Not as easy as you think

Custom Made Blinds

  • They will offer you a high-end price for a lower end manufacture. Just be careful make sure you understand the product and what they are offering. Then come to us, and we will spend the time to help you understand the difference and show you the major differences.
  • Also they charge a lot for measuring and install, so make sure you add that to your overall quote.
Will you match others prices?
  • Here is the biggest scam of all. You get a quote from someone, and they are the highest, but they say to you“Just show us their bid, and we will beat if by 5%”here are a few questions to ask your self

 

  • So I have to shop around and get the lowest bid, then you will match it?
  • Why are they so high then they will offer a great low price?
Do your really think they are going to match the product quality to quality, or are they just going to reduce the price, and sell you some thing that would cost them a lot less to buy.
To remain in business, you can’t give away products at that low of a price….How can they pay their bills, staff,insurance and get you a product that will have a warranty that the manufacturer will be around to service your needs if you do have issues.
Are you the cheapest around?
  • If you are looking for the cheapest price you can get, then NO we are not.

 

  • But if you are looking for a great value for the money and product, then we are the company for you!

 

  • To be the cheapest, its not easy. You have to focus on finding the cheapest product out there. Then you have to reduce your quality of service, find the cheapest installers and most important not offer a product that has any type of warranty that you can get when you need it.

 

  • To be the cheapest, you can’t offer the same level of product that others are doing.
Why do I want to buy from Rally’s?

That is a great question, first and foremost we like to meet you, so you can see who we are and what we are about. Here are some key things that we feel that are important to us as well.

We value you and your time.

  • If we are running late, we will notify you.

We value our customers.

  • We know that you can find anyone to sell you products.We don’t want to sell you products, we want to help you make a right and educated decision, so the decision is easy and one that you won’t regret down the road

We don’t sell on pressure,discounts, or limited time sales.

  • Again,it comes down to us treating you like we want to be treated.
  • We don’t like the pressure sales ourselves, so why would we do that to you?

Honest

  • We treat everyone with the same respect
  • We treat you like we want to be treated.
  • We won’t charge you more or less based on where you live
  • We fill that being honest is treating everyone the same even down to the price we offer.

Experience

  • We have many years of experience.
  • We have many years of experience.
  • We know the questions to ask to help guide you down the right path to the right product for you, your family and your home.
We are hopeful once you get to know us, you will become one of the many 5 star reviews that we have on the internet. You have to be honest and treat others with respect to get that many 5 star reviews.
Do you sell cheap 2” blinds?
  • This is a hard question to answer, the short answer is No, BUT if really compare apples to apples, quality to quality, we will have the best price upfront.

 

  • We don’t place price games. We don’t sell you a low end product for a high end price.

 

  • We educate you and help you understand what is on the market, and help you learn why one is better than the other.

 

  • So can we offer you a blind at $15 each, no…but do you really want that? Talk to us, let us help you through the learning process and allow us to teach you to find the best product for your needs and budget.
How long have you been in the industry?
  • My husband and I started in the blind business back in 1997 shortly after we got married.Since then we have grown a company to upwards of 14 employees all the way back down to 2 of us, after the fall in the housing and home market we got out.

 

  • We know feel that the market has stabled, and we have huge customer following so we have decided to get back into the swing of things.

 

  • The only difference now, is the I am the owner and operator, and work very closely with a few great representatives that we have selected to help us in helping you make your home a home!
What brands do you sell?
  • We have access to all the major brands in the industry but we have
    positioned our product offerings to find the right product and manufacture for your budget and needs.

 

  • You will see other blind companies showcase 5-12 different manufactures, they do this to lure you away to get a competitive bid. But as you do this, they will come in and beat our price, but 99% of the time, it will not be the same manufacture and or level of product.

 

  • Volume is KEY! The more you buy, the better prices you get. So, we WILL NOT do the same gimmicks as others. We have worked with many manufactures for many years, and we have determined and negotiated to with our 3 main suppliers. By doing this, we can get you the good, better and best products on the market.

 

  • Each manufacture has their strong suit, but they also just sell products to complete with all the other manufactures. So we know what these are and this is why we have 3 manufactures that we can pick and choose from.

 

  • Trust us and rely on us to meet with you. Let us help you choose the right product that will meet your design, functionality and most important your budget.
What types of window coverings do you offer?
  • The trends come and ago,but we are versed in the latest and greatest technology.

 

  • We offer a wide selection of window coverings, enough to make the decision process confusing for you.

 

  • This is why you want to work with us, we know the benefits of each product, so when we meet with you, we can ask you some simple questions that will help us determine what style and type of window coverings that would best suit your needs and most important to find the product you have seen on Pintrest and other social media platforms.
Our background
  • My husband and I started a window covering business back in 1997, and we sold Home Touch Window Coverings after the down turn. I have still been in the industry cleaning and servicing window coverings since then.

 

  • The difference now with Rally’s is that my husband has his job and I own and operate Rally’s Blinds Service and Design.I am in business not to be the biggest company around, but as you work with us you will experience a different level of customer service. We understand the industry, we understand the games others play but most important with this we offer the best overall value you can find in Utah. We don’t sell cheap stuff BUT we offer a great product at a similar prices as others selling lesser quality products.

 

  • Recently we felt it was a great time to get back into the Window Covering sales recently since we have a lot of customers that still reach out to us and is wanting us to help them again.

 

  • So, as you can see, we have had over 20 years in the industry. We know and understand the trends and needs of customers.